127.0.0.1 · ALWAYS CONNECTED
Always connected.
IT operations, security, hardware and business internet for companies that want to spend their time on their own work – not on IT.
OUR PROMISE
You talk to people who know your systems.
§ 01 SERVICES
IT that just works
One supplier for everything technical. Choose what you need – we set it up, follow it up and answer when you call.
§ 01
IT operations and support →
Monitoring, updates, backup and user support – at a fixed price per user, with one contact person.
§ 02
Security and email →
Encrypted email and storage with Proton, two-factor authentication and backups.
THE SEVEN CATEGORIES
IT services for businesses: the seven categories
Each service says what is included, what is not, and where it belongs instead.
§ 03 ONLINE SHOP
Ready to use
Equipment and licences delivered ready to use – installed, updated and connected to your systems. All prices exclude VAT.
§ 04 HOW WE WORK
Three steps. Then it runs by itself.
01
Mapping
We go through equipment, licences and routines, and tell you what should change – and what can stay as it is.
02
Setup
We move email, set up security and deliver machines fully configured. Without downtime for you.
03
Operations
We monitor, update and answer. You get a fixed contact person and a report every month.
THE REPLY TRACK
What happens when you send it
You send the enquiry
If something is down right now, the form is not the right channel. Call +44 7476 517381 instead, and we take it straight away.
INCIDENT NOTICE
When something is down, you hear it from us
The notice has five fixed parts, in the same order every time. If one of them is unknown, it says so. And the notice goes out even if we do not know the cause yet – especially then.
What is down
The service affected, by name.
Who it affects
Roughly how many users, and where.
When it started
A time of day, not “this morning”.
What we are doing
The action already under way.
When the next update comes
A time of day – even if nothing has changed.
THREE WORDS, AND WHAT THEY MEAN
Up
The service is responding normally.
Notice
Reduced performance, planned work, or a deadline approaching.
Incident
Down, or a breach of what we agreed. Then you get an incident notice.
The word always sits next to the colour, in every notice we send. Around eight per cent of men have some form of colour vision deficiency, and a status page where green and red are just two dots is useless to them.
THE HANDOVER
Switching from another provider?
If you already have a provider, there are three things we need to know before anyone can set a date – and they are unclear more often than people think.
The notice period with your current provider
It is in your contract, and it governs when we can start. We set no date before we know it.
Who owns the accesses today
Domains, licence agreements and passwords are not always in your name. That is worth checking before notice is given, not after.
Whether documentation exists
An overview of servers, networks, contracts and who owns what. If it does not exist, mapping is the first job – and then we say how much of it is included.
The handover itself is 05 Consultancy. The operations afterwards are 01 Operations and management. We go through the three questions in the scoping call, before anything costs anything.
HONESTLY
The four places this usually goes wrong
We know where IT deliveries go wrong, because it is the same four places every time. That is why they are written here, and not only on our own checklist.
The boundary against the service agreement
What you call “a small project” is often already paid for.
The estimate that was read as a price
If it is an estimate, the word is there – with what it is based on.
The change that was never written down
“Could you just add …” is agreed in writing. Every time.
The handover to operations that never happened
Anything not taken into operations is something nobody is looking after.
§ 06 CONTACT
Talk to us.
Tell us briefly what you need. We reply within one working day.
PARTNERS
Loopback is a Proton Partner, a Lenovo Partner and a Google Partner, and provides business internet through Telia. Hardware we resell goes on separate lines with purchase date and warranty period – so it can be read on its own.